How can we help?
Help & FAQs
Getting Started
When you book a service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.
Charlotte Cleaning Team services the Charlotte Metro Area, including but not limited to Mecklenburg, Union, and Cabarrus counties.
Standard cleanings take into account all elements of cleaning a home or apartment. Cleaning/vacuuming floors, bathrooms, kitchen, living room, dusting, etc. Check the booking form for available add-on services.
Our flat rate pricing is based on the number of bedrooms, bathrooms, and square footage of the home. Once details are entered, price is shown instantly on the website.
Yes. Please let us know if you have any special requests at the time of booking, we are happy to accommodate if possible.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Pricing & Policies
Absolutely. Simply enter your coupon (gift card) code into the booking form as you are scheduling your booking. Your final price will automatically change to reflect your coupon balance. At any time, you can log into your account and see the balance on any gift cards you have.
We offer tons of incentives for our clients such as discounts on reoccurring services, holidays, birthdays etc.
In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
Log into your account and get your referral ID. Share this with friends. If a friend books using your referral ID, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.
Manage Your Account
Visit our customer page at https://charlottecleaningteam.launch27.com/login
You can submit a password change request on the customer login page at https://charlottecleaningteam.launch27.com/login
Log into your account at https://charlottecleaningteam.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.
Log into your account at https://charlottecleaningteam.launch27.com/login and update your address on file.
Log into your account at https://charlottecleaningteam.launch27.com/login and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
Trust & Safety
All of our contractors are interviewed and pass a nationwide detailed background check.
If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll take care of it. That’s our promise to you!
We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you are not 100% satisfied with the work performed, our cleaners are happy to re-clean any missed areas per your request, at the time of service.